Privacy policy.
How we handle personal information, plainly stated.
Meros Group Limited collects and uses personal information under the New Zealand Privacy Act 2020. This page explains what we collect, why, and the choices you have. Last updated 15 August 2026.
What we collect
When you contact us through this website, we collect what you give us: your name, email address, phone number if you provide one, the type of enquiry you select, and your message. If you email or call us directly, we hold the details of that correspondence.
When you engage us for property services (sales, management, staging, or carpet cleaning), we collect the information needed to deliver those services and to meet our legal obligations, including identity and property details, and where the law requires it, information for anti-money-laundering checks.
To understand how the site is used, we run Plausible, an analytics tool hosted on our own server in New Zealand. It counts visits in aggregate: pages viewed, the site you arrived from, browser type, and country. It sets no cookies, builds no profile of you, and does not follow you to other websites. Your IP address is used briefly to tell visits apart and is not stored. Nothing it collects is shared with, or sold to, anyone.
We also use Google Analytics and Google Ads conversion measurement on the production website to understand page use, referral and campaign performance, and whether an advertising visit results in a completed enquiry. Google may receive the page viewed, device and browser information, referral and campaign identifiers, and may use first-party cookies. Our implementation does not send your name, phone number, email address or message contents to Google.
Our server keeps standard technical logs (IP address, pages requested, time) for security and performance.
How we use it
We use your information to respond to your enquiry, deliver the services you ask for, keep proper business records, and meet legal requirements. Enquiries submitted through this site are routed to the right division of the group so the correct team responds.
We do not sell personal information. We do not share it outside Meros Group Limited and its divisions except with service providers who process it for us (for example, our email provider), or where the law requires disclosure.
Where it lives
This website is hosted in New Zealand. Email is handled by Google Workspace, which may store data outside New Zealand; Google provides safeguards consistent with the Privacy Act. We keep personal information only as long as it is needed for the purposes above or as the law requires, then delete it.
Your rights
You can ask us for a copy of the personal information we hold about you, and ask us to correct it. Email hello@meros.co.nz or write to Building 1, 660-670 Great South Road, Greenlane, Auckland. We respond within 20 working days as the Act requires.
If you are not satisfied with how we handle your information, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes
If we change this policy, the new version appears on this page with a new date. Questions are welcome at hello@meros.co.nz or 0800 68 68 68.